Poor communication If you need any info live chat says you need to email support but they take 24 hours to answer. But then if you need to continue the convo you have to ask something else then wait 24 hours again . Live chat is no help and pointless. Wouldn’t recommend I have £1000 held and can’t get it

This is for a new feature request for Madden franchise mode. I would love to have CUSTOM DIVISIONS as part of the franchise mode. I totally understand that you want to keep it authentic to the NFL but I do want to take advantage of the fact this is a VIDEO GAME. I’m sure there are PLENTY franchises that has been going on for years ( I’m apart of 3 that had been going on since madden 18 and we stay full and active) and have developed some rivalries thruout. It could be some folks winning due to the team and folks scared to go to the NFC and vise vers. I propose that you allow franchises to customize the division and conference at the beginning and have it set going forward. This gives no reason to run from fades or smoke. It gives a chance for new rivalries to take place and the imagination would be limitless. Imagine the AFC south : Lions, Bills, Eagles, Chiefs. I think this would be a great feature and would be WIDELY used if offered. It’s done in college franchise if I’m not mistaken and the next logical move is to offer it for Madden franchise mode.