If I could give zero stars I would. It’s a shame their redemption process is the way it is. I redeemed in the past and it took around 3 days because they do not process on the weekends. However, I placed two redeems last Friday totaling 4k and they are still in requested status. Judging by the other reviews they will likely go past the 3 business days. You can never speak with a human. Everything is AI and that is frustrating. I thought this companies owner being associated with wowvegas would mean it’s credible but clearly not. Be careful spending your money here. They’ll take it instantly but make you wait absurd amounts of time to get any back. Update: I received the funds 5 days later. They have since updated the process and now you get email status of each step the redeem goes through so you can have peace of mind.

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