I always have a good experience with you guys, Everytime I have an issue with something you guys always solve it , and your reaction time is always very good, I actually like dealing with you guys on my issues cause in my mind I know that you will take care of whatever it is that we are trying to resolve and in a very timely fashion, thanks for your help when I need it and keep it up cause your doing a great job and that goes out to all of you cause I've dealt with a bunch of you and you all are always on top of it, thank you very much, E.S.

Payout is done in a reasonable time. Customer service follows through on a timely manner. Great customer service!

I truly am pleased with bit play and recommend them they are legit and this will be my 3rd time cashing out with them. I would like to put in a recommendation for maybe sooner cashouts but all in all I can't complain because they always come.

I have registered on 21st of July 2021. After depositing £1000 and winning over £8000 withdrawal for £8000 was requested. Instantly after hitting withdraw button I was sent email to verify my account by providing passport, driving licences, picture of bank card used for deposits and proof of address. On 23rd of July got email stating that verification was successful. After waiting further 3 days for withdrawal to be processed I contacted customer support via live chat just to get another email requesting my bank statement. Bank statement was sent but unfortunately not good as it didn’t show deposits made so I had to call my bank and request new statement up to date. After uploading new statement via website on Thursday 29th of July and waiting further 3 days for it to be verified I contacted customer support once again. As always people who supposed to help are clueless and cannot provide any information.
I’m sick of this and will be taking this further by getting Gambling Commission involved.
Practice used by this company is really doggy. I was told that this whole process is in place to protect my funds by making verification that payment method used for deposits and withdrawal belongs to me. However this only work one way as I cannot withdraw £8000 but they still allow me to make deposits of almost £9000 during verification process.
I would definitely not recommend them to anyone.

I have no issues with this casino site at all. Great selection of slots, speedy support, and even a few good free bonuses...