Customer service has improved significantly since I joined in 2016. It feels as if they are making a real push to enhance customer service. I had a very tricky issue involving a deep run in an M TT that seemed difficult to quantify. However the rep I dealt with came up with a satisfactory solution and did so quickly, which was impressive. This isn't how things used to be as I would often feel let down by how indifferent the reps could seem. They've become very good at resolving difficult situations and answering critical questions. And it seems as if they are hiring more upbeat reps who seem to have a good attitude about their work. I like how they solicit feedback on our experience with the agents. It seems to keep things in order. Keep it up please! Also, can you please make the starting stacks higher in the SPINZ games? 15BB is basicslly AIOF and makes variance crushing. Maybe 25BB starting and higher for bigger multiples?
