I was experiencing some account difficulties and had spent quite abit of time with customer support but could not get my problem resolved. I was extremely frustrated and actually gave up on expecting a positive outcome. I switched off and vowed never to play again. A few hours later, i decided to give it one more try. I was connected to a wonderfully understanding and helpful support agent called Tandy. Amazingly within a short period of time, she had heard my problem, sympathised with me, apologised for the delay in resolving my issue and promised me she would do what she could to deliver me a conclusion. And she delivered! A positive outcome for myself. In a short amount of time, whilst being patient, apologetic and understanding with me. I truly appreciate her efforts. Thank you Tandy!

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