Although their software is lackluster they provide a service at a reasonable fee that you cannot obtain nearly anywhere else they do have a couple of competitors but none represent the WPT poker tour like club WPT does for this reason and for recent customer service interactions and do to their dedication to repeat customers I give the company five stars. Their customer service is polite and will do everything they can to help you as best as possible although they do not have all the answers sometimes they do get their best effort to help and are polite and courteous. After all they advertise $100,000 worth of prizes a month as a VIP member for just $28 a month where else can you play enough tournament to equal a total of $100,000 in a month.